Customer Service Should Be Offered with Grace

Grace. Some people have it, some people say it, some people show up with it. To be gracious is to be marked by kindness and courtesy, to be characterized by charm, good taste and delicacy, and to be compassionate, markedly pleasant and agreeable to be around. Some of the great hoteliers of the world were known for their gracious hospitality and their ability to make any guest feel like royalty, no matter how brief the contact. In today’s world of service excellence, while some may have it, grace...