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News & Media

  • Concierge Confidential With Roberta Nedry
  • Listen to Roberta Nedry’s Interview with Larry Mantle-New campaign looks to boost tips to hotel workers
  • Organic Service: Adapting Experiences to the Experience
  • Go Hard on Soft Service Skills
  • Featured in August Issue of Real Simple Magazine as one of national sources for Hotel Tipping Guidelines
  • 58th International Congress of Les Clefs d’Or Concierges Addresses Emerging Trends
  • Les Clefs d’Or to Gather in Toronto, Canada for the 58th International Congress of Union Internationale des Concierges d’Hotels (UICH)
  • New VIP Hotel Experiences
  • Imperial Hotel Management College: A Concierge Career
  • Concierges go extra mile in Internet age
  • How Much to Tip at Hotels & When: USAToday.com
  • Roberta Nedry featured on USAToday.com
  • Major Award Bestowed Upon Roberta Nedry, Hospitality Excellence, Inc.
  • Concierge Congress Press Release: Service Excellence on a Global Scale
  • Hotel Executive Insider: The Training Train
  • How to Woo Foreign Business
  • Training: Focus on Service
  • Les Clefs d’Or Gather in Lisbon for International Congress

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