Concierges go extra mile in Internet age

Concierges go extra mile in Internet age – By Gary Stoller, USA TODAY

Roberta Nedry, president of Hospitality Excellence, which provides concierge and guest service training for hotels and other clients, says hotel guests want “meaningful and memorable experiences” that allow them to forget terrorism, airport hassles and the Iraq War. “They’re taking shorter trips, so those two to three days away better be special,” she says.

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