LISBON, Portugal, January 27, 2010. Three hundred and thirty of the world’s top professional concierges from top hotels and resorts in 40 countries gathered in Lisbon, Portugal last week to focus on exceptional service, leadership and guest experience management at the 57th International Congress of Union Internationale des Concierges d’Hotels (UICH). No longer only the domain of the hotel lobby, the word “concierge” is now appearing across all industries as an individual, whole departments and ...
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