Introducing GEM Journal: A New Way to Access Hospitality Excellence Insights

Since 1999, Hospitality Excellence has helped organizations strengthen Guest Experience Management through training, consulting, and strategic insight.

To extend that expertise, we launched GEM Journal, the journal of hospitality excellence, delivering practical guidance and analysis directly to leaders and teams.

Drawing on decades of cross-industry work and the experience of training tens of thousands of professionals, GEM Journal turns real-world learning into actionable perspectives on guest, customer, and client engagement.

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What Our Clients Say

“The training we received from Pam Evans and the team with 3D Service was just the type of refresher MyAssist needed to help us regroup and move forward. We look forward to sharing these concepts and ideas with our new hires as well as regularly infusing the whole team with service excellence updates.”

Melissa Potocki – Customer Service Trainer

Hospitality Excellence
2015-08-17T09:41:17-04:00

Melissa Potocki – Customer Service Trainer

“The training we received from Pam Evans and the team with 3D Service was just the type of refresher MyAssist needed to help us regroup and move forward. We look forward to sharing these concepts and ideas with our new hires as well as regularly infusing the whole team with service excellence updates.”
“The hospitality excellence training for managers and supervisors is a must! Roberta and her team presentation embody the true passion of guest service. As a Hotel Comptroller, the Return on Investment (ROI) for this training continues to multiply without end. Great service creates loyal customers that advertise your company, therefore increasing your company’s revenues.”

Andre Lattibeaudiere – Comptroller – Pelican Grand Beach Resort

Hospitality Excellence
2015-08-17T09:40:01-04:00

Andre Lattibeaudiere – Comptroller – Pelican Grand Beach Resort

“The hospitality excellence training for managers and supervisors is a must! Roberta and her team presentation embody the true passion of guest service. As a Hotel Comptroller, the Return on Investment (ROI) for this training continues to multiply without end. Great service creates loyal customers that advertise your company, therefore increasing your company’s revenues.”
“Your workshop to over 100 hospitality and concierge professionals delivered an excellent contribution not only in Qatar but in the UAE as well. I received several positive comments from your workshop every time I’m in different hotel. This is exactly what I wanted to happen to educate them and to understand how important they are in the guest experience.”

Randy Santos – Founder & President – Qatar Concierge Society

Hospitality Excellence
2015-08-17T09:40:47-04:00

Randy Santos – Founder & President – Qatar Concierge Society

“Your workshop to over 100 hospitality and concierge professionals delivered an excellent contribution not only in Qatar but in the UAE as well. I received several positive comments from your workshop every time I’m in different hotel. This is exactly what I wanted to happen to educate them and to understand how important they are in the guest experience.”
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Hospitality Excellence

Publications and Library

Explore all facets of guest service at customer experience management with best practice articles from the Hospitality Excellence team.

Many of our articles have been translated into Chinese, Spanish and other languages. We now have other publishing projects and books under development. Learn about Communications, Teamwork, Leadership, Concierge, Emotions Service Recovery, Career guidance and more!

To receive these articles on a regular basis or to request permission to publish of any of these articles, we invite you to send us an email at info@hospitalityexcellence.com or sign up on our contact page.

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We are ready to transform and inspire your team…

Feel free to call us at (877) GEM-3D07 (877-436-3307)

Contact Us Now!