Hotel Executive Insider: The Training Train

Key Points in Providing Exceptional Service Training Experience for Hotel Employees By Roberta Nedry, President, Hospitality Excellence, Inc. Think about the history and evolution of the train. The steam locomotive enabled the potential of the railroad to be more fully appreciated. With smoother, stronger tracks, trains could run faster and advance more rapidly. What a wonderful analogy for my article in the Hotel Business Review , ” The Training Train: Key points in providing exceptional servic...