Success Stories

“When our Executive team saw the need to engage a firm that specialized in strategic hospitality industry training and development, we were fortunate enough to discover Hospitality Excellence.”
– Carl Adkins, General Manager
Georgia Dome

Our Expertise & Services

We are experts in Guest Experience Management (Disney, Four Seasons, Hospitality Leaders)

Our training design and delivery success stories are in variety of industries, including healthcare, food service, automotive, security, financial services, property management, transportation, convention centers, tourism and hospitality

Programs & Results

3D Service® Online Training Courses

Hospitality Service Excellence Training, Workshops, Seminars and Keynotes

Guest Experience Consulting and Analysis(unique approach to Mystery Shopper)

Customer Service Skills to Front Line Employees

Three levels of training: Directors, Managers and Frontline

Programs offered in Spanish, Italian, French and English

Teambuilding, Service Recovery and Communications


Hospitality Excellence partnered with leaders of the City of Hollywood to customize Broward County’s renown SUNsational Service Program that has been going strong for 18 years! All of the City’s 1000 employees are attending half day, interactive training programs that will provide them with the customer focused skills needed to provide a WOW experience!! City of Hollywood team members now know that SUNsational Service is about ensuring that residents , visitor and employees all feel welcomed and valued! Pam Evans, Director of Training for Hospitality Excellence takes a break from training to salute the incredible and motivated employees. Now that’s the way to be a STAR in Hollywood!