The Three Dimensions of Service Excellence
- The Procedural Dimension
- The Personal Dimension
- The Perceptual Dimension
The foundation of our teachings features three dimensions of service excellence. Having just one or two dimensions is limiting. Real service excellence is multi-dimensional. Service excellence should engage all of your guests’ emotions and senses. In our 3D Service Online training, you will walk away knowing how to deliver the most memorable experiences and exceptional service. And, you will have a certificate to showcase your new knowledge and skills.
Gain greater levels of commitment from all your employees including seasonal & part time, plus:
- Learn how to deliver exceptional customer service and consistently increase guest value
- Access the course anytime – with start/stop point recall
- Explore the value gained by guest service career professionals at all stages of their careers
3D Service Online Training is competitively-priced at just $99 with special group rates available.
Call us toll free at 877-436-3307 to learn more
Participants are able to print out this certificate upon completion of the course.