Happy Fall! We are actually ‘falling’ for hospitality excellence wherever we can make it happen! As we welcome a new season of exceptional service for those we serve, we are excited to share some of our summer highlights:
The
Ruben
Companies
Pam Evans, Hospitality Excellence Director of Training returned for the SIXTH time in 5 years to favorite client, The Ruben Companies, leaders in real estate investment, development, management and technology in New York City, to lead continued courses in their Exceptional Service Journey. For almost fifty years, in New York, Washington DC and Boston, Ruben Companies has developed, and continues to own and manage, over five million square feet of prestigious office space and over 1,000 luxury residential apartments.

Pam Evans, engaging The Ruben Companies team in excellence!
Superior
Small Lodging
Association
of Florida
Kay Cremeens, actually “Inspector Kay”, kicked of inspections, coaching and consulting for our Superior Small Lodging Properties around the state in July, adding her top levels of expertise from years of serving as Les Clefs d’Or Concierge to these unique boutique hotels featuring 75 rooms or less.

Kay and Jim Faulhaber, HEI CIO, develop the SSLA strategy and plan
Distinguished
Young Women
of America
resident Roberta Nedry was invited to serve as one of five national judges for the Distinguished Young Women of America Scholarship program in Mobile, Alabama in June. Interviewing and evaluating outstanding senior high school young women from each state was a formidable challenge. Participants are evaluated on their Interview, Talent, Scholastics, Self-Expression, and Fitness. Roberta and her fellow judges selected Dora Guo, from Illinois, as the Distinguished Young Woman of 2019.

Dora, won over $35,000 in cash scholarships as the winner, is attending Yale this year and will study Education Administration. The class of 2019 shared in over $130,000 in cash scholarships at the national level and more than $1 BILLION in college-granted scholarships by taking part in the DYW experience.


Dora performs an authentic Chinese Fan dance for the Talent portion of the program
SUNsational
Service
Pam Evans, Director of Training, delivered two sold out SUNsational Service classes for the Greater Fort Lauderdale Convention and Visitor’s Bureau this summer, continuing almost 20 years of destination-wide excellence classes to inspire outstanding service for every citizen and visitor in Broward County.
And, stay tuned…for those of you who have missed our articles and content, you will be happy soon. We are going to launch The GEM…the Guest Experience Manager…your very own personal journal of Hospitality Excellence!!
About Hospitality Excellence

HEI Experience leaders have their fingers on the pulse of what matters in any Guest Experience and tune in to worldwide service excellence examples and strategies through their international work in exceptional service delivery. They provide Guest and Customer Service consulting, evaluation, design, education and training for those that seek excellence at every point of contact. The Hospitality Excellence team understands all facets of Guest Experience Management and deploys their unique 3D Service methodology as a successful business strategy for internal and external service delivery in all industries. Services include experience analysis, mapping and design, onsite and online training, service evaluation, service standards and initiatives, recognition programs and service leadership.
Contact Us
Call us at 877 GEM-3D07 (877 436-3307)
roberta@hospitalityexcellence.com
www.hospitalityexcellence.com