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News & Media
Concierge Confidential With Roberta Nedry
Listen to Roberta Nedry’s Interview with Larry Mantle-New campaign looks to boost tips to hotel workers
Organic Service: Adapting Experiences to the Experience
Go Hard on Soft Service Skills
Featured in August Issue of Real Simple Magazine as one of national sources for Hotel Tipping Guidelines
58th International Congress of Les Clefs d’Or Concierges Addresses Emerging Trends
Les Clefs d’Or to Gather in Toronto, Canada for the 58th International Congress of Union Internationale des Concierges d’Hotels (UICH)
New VIP Hotel Experiences
Imperial Hotel Management College: A Concierge Career
Concierges go extra mile in Internet age
How Much to Tip at Hotels & When: USAToday.com
Roberta Nedry featured on USAToday.com
Major Award Bestowed Upon Roberta Nedry, Hospitality Excellence, Inc.
Concierge Congress Press Release: Service Excellence on a Global Scale
Hotel Executive Insider: The Training Train
How to Woo Foreign Business
Training: Focus on Service
Les Clefs d’Or Gather in Lisbon for International Congress
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