Category Archives: Human Resources/Careers/Training
Go Hard on Soft Service Skills
In today’s world, a lot of times we think HARD is better. Work hard! Play hard! Drive a hard bargain! Hard may mean strength such as “hard as a rock” versus soft which may seam weak as in “Don’t be … Continue reading
Socialagendamedia.com Employee Training Article Series
Roberta Nedry participated in a series of articles that appeared on socialagendamedia.com. The full article text is available by clicking on the article titles below. Marketing to the Internal Audience – From Low ROI To Cost-Effective Corporate Training How do … Continue reading
Alumni Relations: Team Spirit is a Powerful Service Ally
“We’ve got spirit, yes we do, we’ve got spirit…how about YOU?!!” Remember this simple enthusiastic cheer, from high school sporting events? There was and is nothing like being part of something and showing off your loyalty. When we join an … Continue reading
“Ask the Experts” December 2006
Dear Hcareers User, GROOMING FOR PROMOTION: MAKING A POSITIVE IMPACT SO YOU’RE NOTICED IN THE RESTAURANT AND HOSPITALITY INDUSTRY Grooming is much more than keeping clean and putting on a fresh set of clothes every day. It’s an attitude, a … Continue reading
“Ask the Experts” January 2007
Dear Hcareers User, WANT TO BE THE KEEPER OF THE KEYS? A CAREER AS A CONCIERGE MIGHT BE JUST FOR YOU One day a regular guest at the Park Hyatt in Washington, D.C. approached concierge Elaine Oksner, and said, “Elaine, … Continue reading
The New You in the New Year: Eight Resolutions to Rock your Job Search in ’08
Did 2007 leave you thinking your job search was stale? The new year is an opportunity to present yourself in a different light and kick-start a new and improved job search, with success in your sights, using New Year’s resolutions … Continue reading
The Training Train: Key points in providing exceptional service training experience for hotel employees
ALL ABOARD! Interviews are complete. New employees are hired. Orientations are scheduled. Training is about to begin. How does your organization view and define the training experience before it takes place or before it leaves the station? Who are your … Continue reading
The Hotel Workforce: ‘One Bad Apple’
Good old Johnny Appleseed! This is his time of year, with peak apple season from September to November. How would Mr. Appleseed have felt if any of the seeds he planted turned into trees with rotten apples? How do hotel … Continue reading
Dress for interview success: What you wear is who you are
Dressing for success in the hospitality industry starts from the moment you arrive for your interview. The way you prepare yourself and present yourself in a hospitality interview will offer prospective employers clues to how you’ll present yourself in the … Continue reading
Training: Focus on Service
A program to orient employees toward helping customers has spread throughout Broward County’s government and tourism sectors. By Diane Sears Three years ago, Fort Lauder dale and Bro ward County officials decided the way to set the area apart as … Continue reading

