Monthly Archives: February 2016

Values Based Recognition Impacts Employee and Customer Loyalty!

One thing I have learned in my many years of employee and organizational development is that outstanding employee performance is often the result of managers connecting with and engaging their employees; engaging both their heart as well as their minds. more »

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LA DOLCE VITA at Maison 25

During a recent trip in southern Italy, specifically on the beautiful island of Ischia facing Naples I had the pleasure of staying at Maison Twenty-Five bed and breakfast. The location is close to everything desirable, but the one element that more »

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A Question of Ethics – Elaine Oksner

During my career, I have often lectured my colleagues in the hotel industry about ethics. The test to use to decide if something you are contemplating doing is ethical, is simple. Ask yourself this question: “If this appeared as a more »

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