Category Archives: Human Resources/Careers/Training

Key Points in Providing Exceptional Service Training Experience for Hotel Employees By Roberta Nedry, President, Hospitality Excellence, Inc. Think about the history and evolution of the train. The steam locomotive enabled the potential of the railroad to be more fully … Continue reading →

Think of service as a giant TV screen. The guest or customer is holding the remote control, choosing which channels to watch or use. As the customer clicks buttons, sometimes there is static and sometimes there is the most beautiful … Continue reading →

A midst recent debates about the delivery of character education in arenas such as the Broward County School system, consider the character traits of service and when and where they are developed. In fact, last year’s legislature believed character development … Continue reading →