Category Archives: Concierge Expertise and Articles

Major Award Bestowed Upon Roberta Nedry, Hospitality Excellence, Inc.

New York, NY, August 21, 2007 – Les Clefs d ‘Or, USA awarded Roberta Nedry, President of Hospitality Excellence, Inc, Honorary Membership at the organization’s 13th USA National Congress, held at the Waldorf Astoria in New York City last week. … Continue reading

Posted in Concierge Expertise and Articles | Leave a comment

Concierges go extra mile in Internet age

Concierges go extra mile in Internet age – By Gary Stoller, USA TODAY Roberta Nedry, president of Hospitality Excellence, which provides concierge and guest service training for hotels and other clients, says hotel guests want “meaningful and memorable experiences” that … Continue reading

Posted in Concierge Expertise and Articles | Leave a comment

Imperial Hotel Management College: A Concierge Career

A Concierge Career: What it takes to be the keeper of the keys Imperial Hotel Management College The Successful Concierge Roberta K. Nedry, president of Hospitality Excellence, Inc., which promotes service excellence through guest experience management and develops specific programs … Continue reading

Posted in Concierge Expertise and Articles | Leave a comment

Ladies First: The concierge profession’s first ladies share their unique service platforms

First Ladies, like Michelle Obama and first lady candidates like Ann Romney during this election year in the USA, are pioneering new paths of influence in today’s society and many first ladies have used their position to change perceptions and … Continue reading

Posted in Concierge Expertise and Articles | Leave a comment

The Concierge Gave Me the Finger and I Loved It

What to my wondering eyes should appear, but a giant embedded computer screen across which the concierge and I could peer. During these times of so many technology innovations, some of which can be confusing, detached and frustrating in hospitality … Continue reading

Posted in Concierge Expertise and Articles | Leave a comment