What to my wondering eyes should appear, but a giant embedded computer screen across which the concierge and I could peer. During these times of so many technology innovations, some of which can be confusing, detached and frustrating in hospitality environments, I was astounded by a whole new look and feel at the Inter Continental Miami concierge desk. A smooth, uncluttered, streamlined desk with a gigantic computer screen embedded into the table stood before me. Chef Concierge Eduardo Rosello, ...
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