Welcome to Hospitality Excellence!
Hospitality Excellence features a team of consultants and facilitators around the world with unique expertise in Guest Experience Management Development, Human Resources, Culture Diversity and Training. Depending on project scope and consulting needs, these leaders add valuable experience and expertise to each client and project.
What Our Clients Say
Randy Santos – Founder & President – Qatar Concierge Society
Melissa Potocki – Customer Service Trainer
Andre Lattibeaudiere – Comptroller – Pelican Grand Beach Resort
Publications and Library
Explore all facets of guest service at customer experience management with best practice articles from the Hospitality Excellence team.
Many of our articles have been translated into Chinese, Spanish and other languages. We now have other publishing projects and books under development. Learn about Communications, Teamwork, Leadership, Concierge, Emotions Service Recovery, Career guidance and more!
To receive these articles on a regular basis or to request permission to publish of any of these articles, we invite you to send us an email at firstname.lastname@example.org or sign up on our contact page.
We are ready to transform and inspire your team…
Feel free to call us at (877) GEM-3D07 (877-436-3307)