Category Archives: Night, After Hours or Unexpected Opportunities & Challenges
Where Were You When the Lights Went Out?… How to Handle a Hurricane
“Windy weather, windy weather, when the wind blows, we all come together.” The wind really blew in Florida during Hurricanes Charley, Ivan, Frances and Jeanne and this simple children’s rhyme represents how Florida’s hospitality industry responded. Faced with an unusually … Continue reading
Good Night Guest… Good Night Service?
It’s late, it’s dark and it’s time for bed. Guests who arrive past dinner time are usually not in the best of moods. They have traveled far, have left the comfort of their homes and may have had some challenges … Continue reading
Service folly in the season to be jolly
The rush is on. Parking lots are full. Lines are long. Phones are busy. Anxiety is high. It’s that holiday time of year and the wish list challenge is under way. Merchants and retailers everywhere are in the midst of … Continue reading