Category Archives: Guest Experience Management

Patient Expectations! Patient Service! Patient Excellence!

Can all of these be combined into one solid prescription for positive patient experiences? Recently, I had the opportunity to speak to the Bro ward County Medical Association in South Florida to discuss this very issue. Cynthia Peterson, Executive Vice … Continue reading

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The REALITY SHOW of Service via “the GEEB!”

Welcome to the “real ” thing…the thing that matters most….the essence of what makes the biggest impact when it comes to serving people and service delivery….AUTHENTICITY!!!! Sincere service is what will drive any service interaction to a positive result. Insincere … Continue reading

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