Monthly Archives: August 2015
“Ask the Experts” January 2007
Dear Hcareers User, WANT TO BE THE KEEPER OF THE KEYS? A CAREER AS A CONCIERGE MIGHT BE JUST FOR YOU One day a regular guest at the Park Hyatt in Washington, D.C. approached concierge Elaine Oksner, and said, “Elaine, … Continue reading
The New You in the New Year: Eight Resolutions to Rock your Job Search in ’08
Did 2007 leave you thinking your job search was stale? The new year is an opportunity to present yourself in a different light and kick-start a new and improved job search, with success in your sights, using New Year’s resolutions … Continue reading
The Training Train: Key points in providing exceptional service training experience for hotel employees
ALL ABOARD! Interviews are complete. New employees are hired. Orientations are scheduled. Training is about to begin. How does your organization view and define the training experience before it takes place or before it leaves the station? Who are your … Continue reading
The Hotel Workforce: ‘One Bad Apple’
Good old Johnny Appleseed! This is his time of year, with peak apple season from September to November. How would Mr. Appleseed have felt if any of the seeds he planted turned into trees with rotten apples? How do hotel … Continue reading
Dress for interview success: What you wear is who you are
Dressing for success in the hospitality industry starts from the moment you arrive for your interview. The way you prepare yourself and present yourself in a hospitality interview will offer prospective employers clues to how you’ll present yourself in the … Continue reading
Training: Focus on Service
A program to orient employees toward helping customers has spread throughout Broward County’s government and tourism sectors. By Diane Sears Three years ago, Fort Lauder dale and Bro ward County officials decided the way to set the area apart as … Continue reading
Hotel Executive Insider: The Training Train
Key Points in Providing Exceptional Service Training Experience for Hotel Employees By Roberta Nedry, President, Hospitality Excellence, Inc. Think about the history and evolution of the train. The steam locomotive enabled the potential of the railroad to be more fully … Continue reading
Toss away unhelpful scripts to improve customer service
Think of service as a giant TV screen. The guest or customer is holding the remote control, choosing which channels to watch or use. As the customer clicks buttons, sometimes there is static and sometimes there is the most beautiful … Continue reading
The character of service… searching for winning traits
A midst recent debates about the delivery of character education in arenas such as the Broward County School system, consider the character traits of service and when and where they are developed. In fact, last year’s legislature believed character development … Continue reading
Guest Service: Treating Loyalty Like Royalty
Do you work hard for your guests, or do you make your guests work hard for you? Working hard to be a guest, or a customer, is not what most guests sign up for, especially those that are loyal. Friends … Continue reading