Category Archives: Telephone

Having Reservations About Central Reservations?

The properties are magnificent. The brochures are spectacular. The service experience promises to be one of the best ever. The guest is ready and dials the number for reservations. Filled with excitement and anticipation for a specific location, thanks especially … Continue reading

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Was that a lilt in your voice?

[mepr-active membership=”1156″] High notes, low notes, coughs, gulps, groans and deep sighs, boredom, rudeness,reticence, enthusiasm, frustration — wait a minute, back up — enthusiasm in a phone call? I was prepared for most of the above but not enthusiasm, especially … Continue reading

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