Monthly Archives: August 2015

Goats and Ponies

Posted on August 14, 2015 by bcncorp

On a recent trip to the North Georgia Mountains, I met Donna who shared her “Ponies and Goats” philosophy about people and I loved the connection to hospitality excellence in today’s intense world. “Ponies” are the people who take initiative … Continue reading →

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The REALITY SHOW of Service via “the GEEB!”

Posted on August 14, 2015 by bcncorp

Welcome to the “real ” thing…the thing that matters most….the essence of what makes the biggest impact when it comes to serving people and service delivery….AUTHENTICITY!!!! Sincere service is what will drive any service interaction to a positive result. Insincere … Continue reading →

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