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Concierge Referrals:Tips on Maintaining High Standards with Your Outside Venues
By Marjorie Silverman, Honorary President, Union Internationale des Concierges d’Hotels, Les Clefs d’Or The symphony of service! The ubiquitous Verizon Wireless television ad featuring the “network” comes to mind when one conjures up the “part Merlin, part Houdini” magic of