Concierge Referrals:Tips on Maintaining High Standards with Your Outside Venues

By Marjorie Silverman, Honorary President, Union Internationale des Concierges d’Hotels, Les Clefs d’Or The symphony of service! The ubiquitous Verizon Wireless television ad featuring the “network” comes to mind when one conjures up the “part Merlin, part Houdini” magic of the concierge. Concierges cannot function without their network. Think of it in terms of a symphony with a maestro at the podium and a semicircle of the orchestra who make the music. In the Hotel The first semicircle of “musi...