Top Hotel Executives Reach Out to Les Clefs d’Or to Survive Economy

HIGHLIGHTS OF TOPICS DISCUSSED DURING BREAKOUT SESSION REVENUE:

Distribute report to all department heads wirh revenue generated by concierge desk Identify traditional and non-traditional revenue streams, such as vendors Build a relationship with your GM & Controller Create code in order to track room sales revenue and catering event leads through concierge department.

CAREER DEVELOPMENT:

Cross train all departments in guest service Enhance multi-language skills Partner with local schools...