Survivor! The Bachelor and Bachelorette! The Millionaire! The Apprentice and good ‘ol Average Joe! Who is for real these days and why has the issue of reality become so captivating for today’s consumers? Why is “being real” or in some cases “not being real” so fascinating? How do real scenarios and events in today’s world impact hospitality seeking guests? What reality do they want and are your employees prepared to give it to them?
The service landscape has changed in the past few years and hos...
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