By Elaine Oksner, Guest Service and Concierge Trainer, Hospitality Excellence, Inc.
I remember when my father would reminisce about his youth, beginning his stories with “Why, when I was a boy…” He would launch into how dramatically things had changed over the years, from the price of a loaf of bread (a nickel in his youth) to the accepted fashions of the day (a diatribe on torn jeans). Now I find myself looking back over the time I have spent in the hotel industry and all the changes that have ...
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