Relax! Not that ‘F’ Word! This ‘F’ stands for Feelings, which are critical to any service interaction or guest experience and they must be front and center to make meaningful emotional connections. Whose feelings you might ask? Yours, theirs and ours!!!
How you perceive your guests are feeling as they arrive, experience and depart can make a powerful difference in the feelings they remember. Once that perception is made, the next step is how to respond and deliver behaviors that will make those ...
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