“The deepest principle in human nature is the craving to be appreciated.”
This simple thought from William James captures a fundamental element of service success for guests and employees alike. With Thanksgiving around the corner and the pending holiday season, taking time to appreciate the power of “thank you” and employing it frequently can make such a difference in the “employee experience,” which flows through to the guest experience.
As the year 2000 approaches, delivering quality service ...
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