Oh…what a feeling! Whether this expression comes from Irene Cara in Flashdance, Bad Boys Blue, Van Morrison, Solomon Burke, The Everly Brothers or Crowbar, the concept of” Feelings” and how they move people in all facets of life is really something to sing about! Joy! Excitement! Anger! Anxiety! Confusion, Clarity? Feelings? What role do these and other feelings play in the world of hospitality? Better yet, what are the emotions of service that cause those feelings and what kinds of emotion does...
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