Engineers are the “fix it” squads who make things tick, click and stick to ensure that a property operates smoothly and without inconvenience to the guest. In fact, engineers don’t just do their jobs: they provide some of the most intimate moments with guests – fixing things in their rooms and around the property usually surrounded by guests. What service skills could and should they have in addition to fixing things?
A guest called the Front Desk at a luxury boutique hotel about the fan not wor...
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