By Elaine Oksner, Guest Service and Concierge Trainer, Hospitality Excellence, Inc.
Recently, at a charity fund raiser in South Florida, I chatted with a number of my concierge colleagues about the state of the economy and the impact it is having on the travel industry in general and hotels and resorts specifically. Occupancy numbers appear to be disturbingly lower than usual for this current off season. No doubt that this is due, at least in part, to rising prices across the board, the inevitab...
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