Category Archives: Service Recovery

The Reality Show of Service

Survivor! The Bachelor and Bachelorette! The Millionaire! The Apprentice and good ‘ol Average Joe! Who is for real these days and why has the issue of reality become so captivating for today’s consumers? Why is “being real” or in some … Continue reading

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TOUCH POINT TRAUMA… or Service in Toon Town

“Beep, Beep…could you move your dishes out of the way!” No, the road runner did not just show up at our meal! It was our waitress and she wanted us to move dishes out of the way so she could … Continue reading

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The Weight of the Wait… Time is Money!

Waiting: “To dream that you are waiting, is indicative of issues of power/control and feelings of dependence/independence, especially in a relationship. Consider how you feel in the dream while you were waiting. If you are patient, then you know things … Continue reading

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