It’s not the aptitude, but the attitude that determines the altitude!’ Soaring to new heights in service can be as simple as making an attitude adjustment. While knowledge and specific skill sets are key to good performance in any job, they can become null and void if accompanied by a negative and even indifferent attitude. Some statistics show that one of the key reasons customers and guests took their business elsewhere was an attitude of indifference (not even negativity) from the owner or so...
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