Hospitality Excellence
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Roberta Nedry featured on USATODAY.com - Hard times send hotel industry into 'survival mode'

Les Clefs d'Or Gather in Lisbon for International Congress

How Much to Tip at Hotels, and When: A Primer for Guests - USATODAY.com

Florida Trend, Travel and Tourism Section

Sun Sentinel, Business Section

National Hotel Executive Magazine,
The publication for Hotel Owners, Operators, Senior Executives and General Managers:
"Service Excellence: The Bottom Line of Leadership"

National Hotel Executive Magazine,
The publication for Hotel Owners, Operators, Senior Executives and General Managers:
"Creating Service Athletes: The Golden Rewards of Cross-Training"

National Hotel Executive Magazine,
The publication for Hotel Owners, Operators, Senior Executives and General Managers:
"The Training Train: Key points in providing exceptional service training experience for hotel employees "

Concierge Congress Press Release

HCareers.com: Grooming for Promotion

USA Today: Concierges go the Extra Mile

Major Award Bestowed Upon Roberta Nedry, Hospitality Excellence, Inc.

Professional Porter Program Sails into Port Everglades in Time for Cruise Season

Imperial Hotel Management College: A Concierge Career

 

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