“The hospitality excellence training for managers and supervisors is a must! Roberta and her team presentation embody the true passion of guest service. As a Hotel Comptroller, the Return on Investment (ROI) for this training continues to multiply without end. Great service creates loyal customers that advertise your company, therefore increasing your company’s revenues.”
Andre Lattibeaudiere
Comptroller
Pelican Grand Beach Resort
“Pam Evans and the team at Hospitality Excellence exceeded my highest expectations! Pam was incredible and delivered flawlessly. Thank you for this great opportunity to recognize the efforts used to provide unrivaled service and to showcase our skills. Your help has been invaluable!”
Sasha Gainullin
VP of MyAssist Operations
www.myassist.com
“The training we received from Pam Evans and the team with 3D Service was just the type of refresher MyAssist needed to help us regroup and move forward. We look forward to sharing these concepts and ideas with our new hires as well as regularly infusing the whole team with service excellence updates.”
Melissa Potocki
Customer Service Trainer
www.myassist.com
“I think it is phenomenal (3D Service Online Course)! Kudos to you and your team. I really appreciate you pulling this together in such a short time-frame.”
Rosalynn Perry
Concierge Department Manager
Stellar Management
“The 3D Online Course really captures the essence of creating a complete guest experience. As upgrades and renovations continue with our property, we know that our service skills must constantly be upgraded as well . Hospitality Excellence’s online and onsite programs have done that and greatly enhanced our commitment to service excellence.”
Christine Marsters
General Manager
Sun Tower Hotel and Suites
“Your presentation to our managers and supervisors was honest, detailed and forward yet not a 2 x 4 on the forehead. You facilitated great interaction and introspect. The program was captivating being that you looked at real time data.”
John R. Carns
General Manager The Beach Club
Boca Raton Resort and Club
“I really want to thank you for making this experience so wonderful. The training was very informative and I feel much more comfortable carrying out the training with the staff I hire over the next 5 months.”
“Hospitality Excellence went above and beyond to make the service aspects stand out and show me what it is all about.”
Manager of Large Northeastern Hospitality Venue
“Thank you for all of the time and energy you invested in order to make our service excellence program the best it could be. We truly enjoyed your visit, and we have been able to apply many of the lessons learned.”
“We appreciate your understanding of our unique business, and I can’t tell you how impressed we were at your ability to tailor your program to our specific needs.”
“We do not believe any other company could have offered the level of expertise offered by Hospitality Excellence. You went above and beyond to help us make our employees stronger.”
“Gavin de Becker & Associates has built a reputation of “excellence” over the years. We thank you for helping us to hone our hospitality and service skills so that our clients benefit from even better performance!”
Warm Regards –
Joshua Gausman
Director of Operations
Gavin de Becker Associates
“It was as if fine guest service skills have slowly vanished over time. Hospitality Excellence’s Roberta Nedry maintains the grassroots of guest service skills so that your employees shine above the rest.”
Benedict Cummins
Publisher
HotelExecutive.com