CLIENTS AND PROJECTS

The following are a sampling of representative clients, projects and presentations delivered by Hospitality Excellence...

Monticello Motor Club, New York
“Service Excellence and Concierge Training,” 2008

Pelican Grand Beach Resort, Ft Lauderdale, Florida
“Grand Service at the Pelican”, 2008

International Longshoremen's Association, South East Florida Employers Port Association, Greater Ft Lauderdale Convention and Visitor's Bureau
“The Professional Porter Program, SUNsational Service”, 800 Porters trained, 2007

Joe Williams (left) receives his SUNsational Service pin for completion of the Professional Porter Training from Roberta Nedry, President of Hospitality Excellence, the guest service training firm hired to  develop and conduct this specialized program for 800 Porters.

Florida Concierge Conference, The Diplomat Hotel, Hollywood, Florida
“SUNsational Service”, 2007

International Game Fishing Association, Ft Lauderdale, Florida
“SUNsational Service”, 2007

53 rd International Congress of  Les Clefs d'Or Concierges, Washington DC
”Global Challenges in Service and Trends In Hospitality, International Panel of Experts”

Jack Nargil, former Les Clefs d'Or USA President and co-chair of Concierge Congress: Marjorie Silverman, Past President, Union International des Concierges d'Hotels (UICH) and Honorary Chairperson, 53 rd Congress;  Richard Adie, General Manager of the Statler Hotel at Cornell University; Jean-Luc Naret , Director , Michelin Guide; Roberta Nedry, President, Hospitality Excellence, Inc. ; Michael Batt, President and CEO of Carlson Leisure Group; Marshall Calder, Senior  VP of Marketing for Leading Hotels of the World: Shujaat Khan , President, Les Clefs d'Or, USA

Sunstream Hotels and Resorts
"Ultimate Five Star Service" Training Program 2004

Tourisme Tahiti, Business Forum 2004
"Guest Experience Management"

Washington DC Area Concierge Association
" The Profitability and Strategic Impact of Today's Concierge" and "Guest Experience Management--Service Excellence Skills for Success", full day educational seminar, 2004

City of Lauderdale Lakes
SUNsational Service Training Program 2004

Yellow Cab
Ft. Lauderdale, SUNsational Service Training Program 2004

Greater Fort Lauderdale Convention and Visitor's Bureau, Broward County Government and Greater Fort Lauderdale Lodging and Hospitality Association
SUNsational Service, Countywide public and private sector education, training and recognition program. Over 7,000 employees and managers trained as of 2003.

Les Clefs d'Or USA, Ltd
Congress of the America's International Media Relations Campaign, 1999

"The Profitability Impact of Today's Concierge", United States Congress, Santa Fe, NM 2000
www.lesclefsdorusa.com

Boca Raton Resort and Club
"Ultimate Guest Experience Management", Consulting and Training Program for Hospitality and Service Excellence

Discovery Cruise Line
The Discovery Cruise Line Service Excellence Program

Cheney Brothers Inc.
"Service Excellence Initiative", Consulting, Research and Training Program for Ultimate Sales and Service Management

Merrill Lynch
"Ultimate Service", Customized Service Excellence Training Program for Lifestyle Services

International Concierge Institute
Consulting and Training
www.concierge-institute.com

Clerk of Courts
SUNsational Service, customized on-site

City of Tamarac
"Customer Service: Being Nice isn't Enough", Leadership sessions on service excellence management and Customer Experience Mapping.

Riverside Hotel
SUNsational Service, on-site

Broward Sheriff's Office
Courtesy Training Video, Dealing with Difficult and Angry Customers

Fort Lauderdale Beach Resort
SUNsational Service, on-site

South Florida Business Journal
THE GUEST REPORT
www.amcity.com/southflorida

South Florida Hospitality Human Resources Association
"Complaints or Compliments...your choice in managing today's guest experience"

Southern Florida Concierge Association
Education and Concierge development programs
Florida Statewide Conference, 2000
www.sfcaconcierge.com

Hertiage Property Investment Trust
Customized Professional Concierge Training Program

Broward County Medical Association
"Complaints or Compliments, Your Choice", February 2000

Academy or Travel and Tourism
"Service Excellence...why it matters and how to make it"
Presentation on the National Academy Foundation Summit

Association of Luxury Suite Directors
"Guest Experience Management", ALSD 10th Annual Meeting

Hospitality Sales and Marketing Association International
"Networking in Today's Hospitality Industry", Annual Meeting 1999

The Language Academy
Hospitality Training and Lecture series
www.languageacademy.com

International Electronic Article Surveillance Manufacturer's Association
Website Development, Sensormatic, Inc.

Concierge Choice
"The Profitability Impact of Todays' Concierge"
Professional Concierge Forum, 1998

General Manager's Panel on Service Excellence, Professional Concierge Forum, 1999